Senang Commerce Sdn Bhd provides a complete suite of solutions for your PBX and customer service centers. Our company together with our partner astTECS Pvt Ltd has powerful and cutting-edge IP PBX solutions, designed to revolutionise your business communication infrastructure. With our IP PBX, discover the future of seamless communication and improved collaboration.
We provide a complete suite of Enterprise Telecom Products with advanced features at a much affordable cost. With a strong focus on customer needs.
Our enterprise communication solutions deliver seamless connectivity, security and automation that results in improved customer engagement & efficiency, augmented employee productivity, accelerated deliveries, reduced costs and
higher revenue potential.
astTECS, a leading brand in end-to-end unified
communication and enterprise mobility products based on Open Source Technology.
*astTECS offers world class cost effective
enterprise communication solution
powered with AI technology with 24/7
Global support.
astTECS CCD (Call
Center Dialer) is a proactive and
scalable end-to-end solution designed for
call centers.
It provides comprehensive visibility and control over call center
processes, offering advanced features in an omnichannel setup to meet specific
business requirements.
Key features:
- Automatic Call Distribution
- Predictive dialer, Preview dialer
- Inbound and outbound dialer
- Multilevel IVR
- Voice Logger
- Voice blasting
-Seamless integration with other
applications
astPA System is an IP-based
public announcement solution for corporate environments. It enables centralized
voice broadcasts through IP devices, supporting features like background music,
scheduled broadcasts, and emergency alarms. The system uses the standard SIP
protocol, ensuring compatibility with third-party endpoints, and provides API
interfaces for easy integration with other systems.
Key features:
- SIP based PA system
- Single / multi premise model
- Announce from anywhere
- Call recording
- Zone classification
- Manager view restriction
astCRM is a
robust Customer Relationship Management (CRM) solution, offering extensive
features to streamline customer data management and sales activities with a
comprehensive 360° view. This powerful CRM consolidates team activities onto a
single platform throughout the entire customer journey, enhancing team
efficiency. Designed with a focus on key workflows, *astCRM is an affordable
solution suitable for businesses of any size.
Key features:
- CRM with in-built Dialer
- No licensing
- Fully integrated phone system
- Seamless Integration with third party
softwares
- Easy customization as per your business
requirement
- Marketing automation
Experience the *astTECS Chatbot Solution – more than just a tool, it's a personalized AI-driven solution. Tailored to your brand's voice, it not only enhances customer engagement but also boosts customer satisfaction. With diverse options like Menu-Based, ChatGPT Powered, NLP, and FAQ Chatbots, we tailor interactions to be memorable and meaningful, ensuring a seamless and delightful customer experience.
Key features:
-
Multilingual support
- 24/7 availability
- Cloud Optional
- Seamless integration with various systems
- Continuous learning capabilities
- Analytics & Reporting